Discord
Prerequisites
Discord account is required.
Initial setup
- Install the app from the LiveChat Marketplace.
- In the LiveChat Agent Application, go to Settings > Integrations & apps > Discord.
- Authorize the application.
Configure notifications
- Click Add Discord notification.
- Select the LiveChat group from which you want to receive notifications. If you want to receive notifications from more than one group, repeat the configuration for each group.
- Click the button to connect with Discord.
- First, you'll be asked to log in.
- Then, add the SKLabs bot to your Discord server, and authorize Discord.
- Provide the id of the channel that will receive the notifications. If you don't know how to get it, Discord explains that in their documentation.
- Select what events should trigger sending notifications.
- Save changes. You should now see Discord added to the list of notifications.
💡 Use the Status toggle to enable notifications. If you want to edit the configuration or delete the notifications, use the three-dot menu.
Example
Incoming chat
Chat deactivated
Pre-chat/Post-chat survey filled
Chat was rated by the customer
Chat was commented by the customer
Feedback and feature request
You can send us your feedback and feature requests at [email protected].